Lou's Woodfire Pizza

Reviews about Lou's Woodfire Pizza

• 1 / 5

  By Adam Powell
  Great Pizza, food took an hour, insulting server. The skinny server with dark hair and a big nose (night time, March 11th) was insulting. Sincerely great pizza! We go all the time and haven't had this experience before. However, getting insulting responses to requests and smirks and laughs when you are subsequently frustrated (after lackluster service) is unacceptable. I love this place but this brat makes me not want to go back. I figured maybe I just wasn't vibing well with him so I confirmed with my family after we left the joint. The consensus was that he was rude and short in his interactions since the moment we arrived. My mom said he was a jerk. To be fair, he did his job, even if not perfectly. He wasn't slammed but it was busy. Having been a server for several years in the past, I know being busy can be stressful so I have a lot of patience in these situations. My mother asked him if he felt we ordered enough pizza... perhaps an unnecessary question. He literally looked at her and walked away. Hence the jerk assessment. My father was annoyed that we were not given napkins and had to wait for silverware but I know what it is like to have a lot going on and don't fault the guy for imperfection. No big deal. At the end however, my father asked him for a to-go box. He gave us a small to-go container that fit two pieces in for our eight left over pieces from three different pizzas. Still, I'm sure it's an honest mistake. I got up and asked for a real to-go pizza box. He insultingly replied, "a Real to-go box?" with obvious patronizing sarcasm. His smirk let me know that he knew exactly what I was talking about. I skipped him and grabbed a box myself. Of course, this means you get laughed at by your server here at Lou's pizza. It's not funny. It is annoying. To top it off, rather than clearing our table when we had long since been finished, he sits and bounces to the music playing as he counts his tips at the register. Frankly, I'd rather skip the amazing pizza than endure this lack of respect and professionalism from this arrogant little brat. Mediocre service is acceptable. Being patronizingly insulted and laughed at is not. Again, wonderful pizza but this guy is doing Mr. Lou no favors. Sorry Lou, but this gets one star because I hated my experience tonight.
  January 23, 2017